{"id":7333,"date":"2025-03-14T09:30:53","date_gmt":"2025-03-14T09:30:53","guid":{"rendered":"https:\/\/dssi.co.ao\/solarwinds-it-help-desk\/"},"modified":"2025-05-30T13:40:19","modified_gmt":"2025-05-30T13:40:19","slug":"solarwinds-it-help-desk","status":"publish","type":"page","link":"https:\/\/dssi.co.ao\/en\/solarwinds-it-help-desk\/","title":{"rendered":"Solarwinds – IT Help Desk"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Solarwinds\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

IT Help Desk<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/header>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Simplify your help desk<\/i> ticketing <\/i>system ,<\/i> IT resource management and user support.
Why choose SolarWinds for your IT Help Desk<\/i> management?<\/p>

  • Centralize your Help Desk management “<\/strong> Simplify and automate your IT management service – from ticket <\/i>creation to closure.<\/li>
  • Remote IT Management and Troubleshooting “<\/strong> Eliminate the need to be face-to-face with the user to provide support. Do it remotely! <\/li>
  • Anywhere, anytime, support your customer “<\/strong> Offer remote support to users located inside and outside your network, instantly.<\/li><\/ul><\/div><\/div>
    <\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Service Desk<\/h4>\n

    A modern IT service management (ITSM) solution to remove barriers to employee support services.<\/p>\n

    Main features:<\/strong><\/p>\n

    -incident management consolidates, manages and prioritizes incoming tickets;<\/p>\n

    -The service catalog standardizes the processes for ordering and fulfilling services;<\/p>\n

    -fully integrated IT asset management compiles hardware<\/i>, software<\/i>, OP, and much more;<\/p>\n

    -Service portal so that users have a single place to submit tickets and requests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Dameware Remote Everywhere<\/h4>\n

    Provide on-demand remote support from anywhere with our cloud-based<\/i> solution.<\/p>\n

    Main features:<\/strong><\/p>\n

    -Quick and easy remote control;<\/p>\n

    -Secure remote support with advanced encryption and multi-factor authentication;<\/p>\n

    -Essential endpoint support for everything from desktop computers to mobile devices;<\/p>\n

    -Supports several languages;<\/p>\n

    -Report engine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    DameWare Remote Support<\/h4>\n

    DameWare Remote Support<\/b> is a solution that enables complete remote administration, so you can control remote users from your laptop or even iOS device. Connect to your systems and have the ability to manage all your Windows servers and Active Directory infrastructure. <\/p>\n


    <\/p>\n

    Benefits:<\/strong><\/p>\n

    It allows you to support thousands of users without leaving your workstation;<\/p>\n

    Save time with the possibility of completing Windows administration tasks remotely;<\/p>\n

    Manage Windows computers from anywhere with iPhone or iPad devices;<\/p>\n

    Price per administrator rather than per managed computer, making this solution more affordable.<\/span><\/p>\n


    <\/p>\n

    Main features:<\/strong><\/p>\n

    Remotely reboot servers and notebooks;<\/p>\n

    Remote control over mobile desktops;<\/p>\n

    “Start and Stop” Windows services;<\/p>\n

    Viewing and cleaning Windows Event Logs;<\/p>\n

    Copy and delete files from remote computers;<\/p>\n

    Windows Active Directory management;<\/p>\n

    Take complete control of your users’ desktops<\/em> with just one click;<\/p>\n

    Collect screenshots from remote desktops<\/i>;<\/p>\n

    Install agents automatically as you need them;<\/p>\n

    Remotely administer Windows servers, workstations<\/em>, desktops<\/em>, laptops and printers via a central Explorer-type administration console;<\/p>\n

    Export information from remote Windows devices, such as data about computers, drives, disks, groups, printers, WMI, and other data;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    DameWare Mini Remote Support<\/h4>\n

    DameWare Mini Remote Control <\/b>enables fast, secure, simple and remote control of laptops and desktops<\/i>. This solution includes all the features you need in a remote control software <\/i>. <\/p>\n

    Benefits:<\/strong><\/p>\n

    Remote access software <\/i>that is easy to install, use and maintain;<\/p>\n

    Price per administrator rather than per managed computer, making this solution more affordable.<\/p>\n


    <\/p>\n

    Main features:<\/strong><\/p>\n

    Connect and control remote desktops <\/i>, laptops <\/i>and servers quickly and easily;<\/p>\n

    Provides remote control for Mac OS X, Windows and Linux.
    With “on the fly” installation agents, start remote control sessions without rebooting;<\/p>\n

    Connect to computers without the need for user interaction;<\/p>\n

    Configure and install agents in large numbers with the included MSI package builder<\/i>;<\/p>\n

    Total security, including smart card<\/i> authentication and other forms of authentication;<\/p>\n

    Connect and control endpoints <\/i>and remote servers quickly and easily;<\/p>\n

    Use the built-in<\/i> Chat<\/i> feature to work with remote users during your support session;<\/p>\n

    Share sessions and screens, capture and save screenshots<\/i>, transfer files and much more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Web Help Desk<\/h4>

    With the real needs of ITs in mind, SolarWinds has created a solution to support the Help Desk, which aims to simplify request processes through a web <\/i>application that allows you to manage all the tickets <\/i>sent and, in this way, keep track of them from the moment they are opened until they are closed.<\/p>

    SolarWinds’ Web Help Desk solution has been designed so that all tasks and requests can be managed easily, simply and centrally. In the solution’s Dashboard <\/i>area (which is edited by each technician) you can see the number of requests, the technicians associated with them, their status<\/i>, unallocated requests and even view the resolution time by SLAs. <\/p>

    IT Help Desk and Web-based resource management:<\/b><\/p>

    Streamlines the Help Desk<\/i> process from request to resolution;<\/p>

    It includes fully customizable forms that are easy to change to suit your IT support workflow;<\/p>

    Manage and monitor the complete life cycle of hardware <\/i>and software<\/i> assets;<\/p>

    Allows self-solving of problems using a database;<\/p>

    Affordable per-user licenses – no additional costs for end-user logins <\/i>or managed IT assets;<\/p>

    Centralization and simplification of <\/span>tickets<\/i>;<\/span><\/p>

    Management of IT assets <\/i>, allowing the technician to quickly identify, if the problem occurs on the user’s machine, the quickest way to take action;<\/p>

    Creation of FAQs to help the user understand if their doubts or questions have already been raised and what the resolution is;<\/p>

    Automated ticket <\/i>assignment management, i.e. the possibility of assigning a ticket <\/i>directly to a technician without having to allocate it manually;<\/p>

    Daily\/monthly reports <\/i>tailored to the real needs of each company;<\/p>

    All tickets <\/i>create a history that allows the technician in charge or others to follow up constantly;<\/span><\/p>

    Convert emails into tickets <\/i>in the Help Desk<\/i> management system;<\/p>

    Inventory management;<\/p>

    Integration of the Web Help Desk <\/i>with SolarWinds’ DameWare solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t
    <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    IT Help Desk Simplify your help desk ticketing system , IT resource management and user support.Why choose SolarWinds for your IT Help Desk management? Centralize your Help Desk management “ Simplify and automate your IT management service – from ticket creation to closure. Remote IT Management and Troubleshooting “ Eliminate the need to be face-to-face with the user to provide support. Do it remotely! Anywhere, anytime, support your customer “ Offer remote support to users located inside and outside your network, instantly. Service Desk A modern IT service management (ITSM) solution to remove barriers to employee support services. Main features: -incident management consolidates, manages and prioritizes incoming tickets; -The service catalog standardizes the processes for ordering and fulfilling services; -fully integrated IT asset management compiles hardware, software, OP, and much more; -Service portal so that users have a single place to submit tickets and requests. Dameware Remote Everywhere Provide on-demand remote support from anywhere with our cloud-based solution. Main features: -Quick and easy remote control; -Secure remote support with advanced encryption and multi-factor authentication; -Essential endpoint support for everything from desktop computers to mobile devices; -Supports several languages; -Report engine. DameWare Remote Support DameWare Remote Support is a solution that enables complete remote administration, so you can control remote users from your laptop or even iOS device. Connect to your systems and have the ability to manage all your Windows servers and Active Directory infrastructure. Benefits: It allows you to support thousands of users without leaving your workstation; Save time with the possibility of completing Windows administration tasks remotely; Manage Windows computers from anywhere with iPhone or iPad devices; Price per administrator rather than per managed computer, making this solution more affordable. Main features: Remotely reboot servers and notebooks; Remote control over mobile desktops; “Start and Stop” Windows services; Viewing and cleaning Windows Event Logs; Copy and delete files from remote computers; Windows Active Directory management; Take complete control of your users’ desktops with just one click; Collect screenshots from remote desktops; Install agents automatically as you need them; Remotely administer Windows servers, workstations, desktops, laptops and printers via a central Explorer-type administration console; Export information from remote Windows devices, such as data about computers, drives, disks, groups, printers, WMI, and other data; DameWare Mini Remote Support DameWare Mini Remote Control enables fast, secure, simple and remote control of laptops and desktops. This solution includes all the features you need in a remote control software . Benefits: Remote access software that is easy to install, use and maintain; Price per administrator rather than per managed computer, making this solution more affordable. Main features: Connect and control remote desktops , laptops and servers quickly and easily; Provides remote control for Mac OS X, Windows and Linux.With “on the fly” installation agents, start remote control sessions without rebooting; Connect to computers without the need for user interaction; Configure and install agents in large numbers with the included MSI package builder; Total security, including smart card authentication and other forms of authentication; Connect and control endpoints and remote servers quickly and easily; Use the built-in Chat feature to work with remote users during your support session; Share sessions and screens, capture and save screenshots, transfer files and much more. Web Help Desk With the real needs of ITs in mind, SolarWinds has created a solution to support the Help Desk, which aims to simplify request processes through a web application that allows you to manage all the tickets sent and, in this way, keep track of them from the moment they are opened until they are closed. SolarWinds’ Web Help Desk solution has been designed so that all tasks and requests can be managed easily, simply and centrally. In the solution’s Dashboard area (which is edited by each technician) you can see the number of requests, the technicians associated with them, their status, unallocated requests and even view the resolution time by SLAs. IT Help Desk and Web-based resource management: Streamlines the Help Desk process from request to resolution; It includes fully customizable forms that are easy to change to suit your IT support workflow; Manage and monitor the complete life cycle of hardware and software assets; Allows self-solving of problems using a database; Affordable per-user licenses – no additional costs for end-user logins or managed IT assets; Centralization and simplification of tickets; Management of IT assets , allowing the technician to quickly identify, if the problem occurs on the user’s machine, the quickest way to take action; Creation of FAQs to help the user understand if their doubts or questions have already been raised and what the resolution is; Automated ticket assignment management, i.e. the possibility of assigning a ticket directly to a technician without having to allocate it manually; Daily\/monthly reports tailored to the real needs of each company; All tickets create a history that allows the technician in charge or others to follow up constantly; Convert emails into tickets in the Help Desk management system; Inventory management; Integration of the Web Help Desk with SolarWinds’ DameWare solution.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7333","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/pages\/7333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/comments?post=7333"}],"version-history":[{"count":2,"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/pages\/7333\/revisions"}],"predecessor-version":[{"id":9963,"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/pages\/7333\/revisions\/9963"}],"wp:attachment":[{"href":"https:\/\/dssi.co.ao\/en\/wp-json\/wp\/v2\/media?parent=7333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}