Documents
ManageEngine Support Center Plus
![ManageEngine](https://dssi.co.ao/wp-content/uploads/2020/06/Prancheta-9-1.png)
Customer Support Software
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Benefits
![Screenshot_1 Screenshot_1](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_1-56x55.png)
Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
![Screenshot_2 Screenshot_2](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_2-86x55.png)
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
![Screenshot_3 Screenshot_3](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_3-60x55.png)
Customer Portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
![Screenshot_4 Screenshot_4](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_4-60x55.png)
Account & Contact Management
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.
![Screenshot_5 Screenshot_5](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_5-57x55.png)
![Screenshot_5 Screenshot_5](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_5-57x55.png)
![Screenshot_5 Screenshot_5](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_5-57x55.png)
Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
![Screenshot_6 Screenshot_6](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_6-64x55.png)
![Screenshot_6 Screenshot_6](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_6-64x55.png)
![Screenshot_6 Screenshot_6](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_6-64x55.png)
Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
![Screenshot_4 Screenshot_4](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_4-60x55.png)
![Screenshot_4 Screenshot_4](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_4-60x55.png)
![Screenshot_4 Screenshot_4](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_4-60x55.png)
Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
![Screenshot_5 Screenshot_5](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_5-57x55.png)
![Screenshot_5 Screenshot_5](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_5-57x55.png)
![Screenshot_5 Screenshot_5](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_5-57x55.png)
Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature.
![Screenshot_6 Screenshot_6](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_6-64x55.png)
![Screenshot_6 Screenshot_6](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_6-64x55.png)
![Screenshot_6 Screenshot_6](https://dssi.co.ao/wp-content/uploads/2020/05/Screenshot_6-64x55.png)
Mobile Access
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other Smartphones.