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ManageEngine Support Center Plus
Customer Support Software
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Benefits
Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Customer Portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Account & Contact Management
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.
Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature.
Mobile Access
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other Smartphones.